![]() ![]() ![]() Thus, PC World should be liable for making good a repair or returning the full purchase costs under the Sale of Goods Act 1979 as amended in 2002. ![]() I am advised that the laptop sold by PC World was not of satisfactory quality and not fit for the purpose as described in their marketing literature. Frankly, I was treated as just another ignorant consumer who could be fobbed off and the Duty Manager was struggling not to laugh in my face. ![]() He offered to return the laptop to Packard Bell but at a minimum expense of £50. Predictably the Duty Manager hid behind the skirts of the lapsed 12 month warranty and Packard Bell. Thus, it is apparent that the DVDRW drive originally installed was not as per the specification for the Easynote K5285 and alternatives are incompatible with the laptop.Īfter taking advice from the Trading Standards Office I complained to PC World at York. He was sent an alternative drive (UJ-811b) but the laptop did not recognise this model in bios. The original drive installed was UJ-810b but when our adviser contacted Packard Bell to procure a replacement he was informed that Packard Bell did not recognise this model for the Easynote K5285. Again we sought professional assistance to repair the defective drive. However, the DVDRW drive was found to be defective. We were advised that the problem was likely to be minor and that re-installing Windows XP would resolve the problem. I suppose it worked satisfactorily for 14 months.ĭespite costing £1200 in Sep 03, by Nov 04 several hundred pounds need to be spent to make the laptop serviceable.Īt the time of purchasing the Packard Bell Easynote K5285 I resisted considerable pressure from PC World to take out extended warranty - I always do.Īfter 14 months I was unable to boot up the laptop and sought advice from PC World (the vendor) at Exeter - without success. “At the time of purchasing the Packard Bell Easynote.”Īfter 14 months there are no discernible good points. ![]()
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